Customer FAQs
Comparisons & Confusion
How is Daylight different from Sunrun?
Talking Points:
Sunrun sells ownership or leases. Daylight offers an all-in-one subscription with no upfront installation or equipment cost and no ownership hassle.
We’re not just a solar installer. We’re building the world's largest decentralized energy network.
Sunrun doesn't reward you for supporting the grid. Daylight does.
Response: "Sunrun is a traditional solar installer. Daylight is a distributed energy company. We offer a single monthly subscription that includes solar, battery backup, full maintenance, and a rewards system for supporting the grid. We're not just helping you save. We're helping you earn and protect your home."
Solar Myths & Misconceptions
Don’t solar panels stop working when it’s cloudy?
Talking Points:
Solar produces less on cloudy days, but it doesn't stop.
The battery stores excess power for cloudy days and nighttime.
The grid is still there as a fallback so you’re never without power.
Response: "Great question. Solar panels still work when it’s cloudy, just at reduced output. But with our system, your battery stores extra energy for use when the sun isn’t shining. And you’re still connected to the grid, so you’ll never be left in the dark."
Aren’t solar panels wasteful and short-lived?
Talking Points:
Daylight uses industry-leading panels with 25-year performance warranties.
Systems are monitored, maintained, and upgraded as needed.
Unlike fossil fuels, solar doesn’t burn or pollute. It's clean, local, and efficient.
Response: "Not at all. Our panels come with 25-year warranties, and we maintain them throughout the subscription. Plus, unlike fossil fuels, there are no emissions and no fuel being burned. The system gets smarter and more valuable over time."
Don’t solar panels damage the roof?
Talking Points:
Panels actually protect the roof by shielding it from sun and weather.
Installed by certified professionals with full workmanship warranties.
If roof work is needed first, it's flagged early.
Response: "In fact, panels often help protect your roof from sun and rain. We use vetted, professional installers and include full workmanship warranties to ensure your roof stays in great shape."
Home Value & Suitability
Will solar panels hurt my home’s resale value?
Talking Points:
Studies show homes with solar often sell for more.
Daylight’s agreement transfers seamlessly to the next homeowner.
Added battery backup is a major resilience benefit in a world of growing outages.
Response: "Actually, solar often increases home value. Studies show homes with solar panels sell for up to 6.9 percent more. Plus, the Daylight subscription is transferable, making it easy for the next homeowner to continue benefiting."
What if I have trees or my home is shaded?
Talking Points:
Our team evaluates every home’s solar potential using advanced tools.
If solar alone doesn’t make sense, battery backup can still add value.
We don’t sell you something that won’t work. We qualify every install.
Response: "That’s exactly what our site survey is for. We’ll analyze your sun exposure and let you know if the system would make financial sense. And even in shady spots, battery backup still protects your essentials during outages. We use Open Solar for class-leading solar design accuracy."
Power & Performance
How long does the battery backup last during a blackout?
Talking Points:
Depends on usage. Most homes can run essentials for 8 to 12 hours.
We start by backing up the fridge, lights, Wi-Fi, sump pump, and expand from there.
Response: "It depends on what you’re running, but most customers can power their essentials for 8 to 12 hours. You get peace of mind knowing your fridge, Wi-Fi, and lights will stay on."
Can the system power large appliances or EVs?
Talking Points:
Yes, if the design supports it. We tailor each system based on your needs.
Some customers back up entire homes. Others start with essentials and grow.
Response: "Definitely. It depends on your setup. Our designers will assess your needs and create a system that can power what matters most. Some customers even power their entire homes or EVs."
Costs & Contracts
Isn’t solar really expensive?
Talking Points:
Not with Daylight. Our subscription costs less than your utility bill in most cases.
No upfront installation or equipment cost. No hidden fees. We lock in your rate for years.
Response: "Solar used to be expensive. With Daylight, you pay less than your current utility bill. No upfront installation or equipment cost. No big loan. Just a predictable monthly payment for clean, resilient energy."
What’s included in the Daylight subscription?
Talking Points:
Design, install, battery, monitoring, maintenance, support, app access, and rewards.
One predictable monthly payment. No surprises.
Response: "Everything. Solar panels, battery backup, monitoring, maintenance, and support are all included. You just pay one simple monthly fee."
Am I leasing the panels?
Talking Points:
Not quite. It's a subscription model, not a lease.
No ownership burden. No resale worries. No maintenance headaches.
Response: "It’s better than a lease. It’s a subscription. You get all the benefits of solar and battery backup without the costs and complications of ownership. Daylight owns the hardware, and you only pay for the energy your home consumes."
How long is the contract?
Talking Points:
25-year term, but transferable if you sell the home.
No buyout needed to transfer. Just seamless service handoff.
Response: "The subscription is 25 years, but it moves with your home if you sell. No fees or headaches. It’s built to be homeowner-friendly."
Service & Support
What if something breaks?
Talking Points:
We monitor your system 24/7 and dispatch service if needed.
All parts, labor, and maintenance are covered for 25 years.
Response: "We’ve got your back. We monitor your system and fix any issues fast. All service and maintenance are included."
I already have solar. Can I still use Daylight?
Talking Points:
Yes. If you have solar but no battery, we can add one.
You can also join our Rewards program and connect your system to the Daylight network.
Response: "Absolutely. If you already have solar, we can often add battery backup or plug you into our rewards system. You’ll be able to monitor and earn just like other Daylight subscribers."
Rewards & Community
What are the rewards I’m earning?
Talking Points:
Every Daylight subscriber earns Sun points when their system supports the grid.
Points can be redeemed for gift cards, merch, or future bill credits.
You can track rewards live in the Daylight app.
Response: "You’re earning Sun points, our rewards currency, for helping the grid. Use them for gift cards, merch, or credits on your bill. You can see them build up live in the app, and level-up tiers for boosted rewards."
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